Shipping policy
How long until my order ships?
We handcraft and pack each order with care. Please allow 5–7 business days for us to process your order before it leaves our studio. Once it’s with the courier, you’ll get tracking as soon as it’s available.
What does “processing” mean?
Processing is the time we spend preparing your glow-up goods — checking your items, packing them safely, and getting them ready to hand off. It starts after your order is placed and is separate from transit time in the mail.
When will it arrive?
After processing (5–7 business days), delivery depends on the shipping method and destination. Tracking is your best guide once the package is in transit.
Can I change or cancel my order?
As of April 1, 2026, all online sales are final. We can’t cancel, change, refund, replace, or exchange once an order is placed — so please double-check products, scents, and your shipping address at checkout.
What if something was our mistake?
If we packed the wrong item or left something out that we caused, reach out with your order number and a quick photo if you can. We’ll make it right with a narrow goodwill fix for clear store errors only. That path doesn’t cover courier issues (see below) or change-of-mind returns.
What if my package is lost, damaged, or delayed?
Once your order is with the courier, we’ll gladly help you file a claim for missing, mishandled, lost, or damaged packages. Courier problems aren’t an automatic store replacement — but we won’t leave you guessing. Message us and we’ll walk the claim with you.
Where do I get help?
Message us with your order number. We’re here for glow-up support, not a cold ticket queue.
Â