Refund policy

Returns

All sales are final

As of April 1, 2026, all online sales are final for change-of-mind purchases. Once an order is placed, we can't cancel, change, refund, or exchange it because you changed your mind — so please double-check your products, scents, sizes, and shipping address before you check out.

If we made a mistake

If we packed the wrong item, sent the wrong scent or size, or left something out of your order, that's on us. Contact us within 14 days of delivery with your order number and a quick photo, and we'll ship the correct item — or refund that item if we can't replace it.

Defective or damaged products

If a product arrives defective or damaged — for example a leaking or broken container, or a product that isn't usable — contact us within 14 days of delivery with a photo of the problem, and we'll replace the item or refund it.

Lost, damaged, or delayed packages

Once your order is with the courier, we'll gladly help you file a claim for a missing, damaged, or delayed package and walk it with you. Courier problems aren't an automatic store replacement.

Your legal rights

Nothing in this policy takes away any rights or remedies you have under applicable law. If the law gives you a remedy, this policy doesn't override it.

Processing time

Every order is handmade in small batches. Please allow 5–7 business days for us to process your order before it ships; transit time comes after that.

Questions

Email us at sales@Itzappropriate.com with your order number.